faq

Delivery within UK is always free of charge.
If you have ordered digital goods like Software from us, the delivery takes place immediately after receipt of payment.

We process orders on non-digital products to 16 o'clock on the same day and pass these on the same day dispatch service. The shipment usually takes between 1-3 days.
The deliveries abroad will be charged with a delivery charge of 9.90 Pound and can last between 3-7 days.

Detailed information on the Cancellation can be found here.

How and when will I receive my credit in the event of return, etc.?

Once the goods are received by us again, we process the refund / credit the same day. Should you not receive your payment within a few days, please contact our support to the given times.

In our shop your safety comes first. Therefore, security is also announced when paying. You can easily pay via Credit or Debit Card, Bank transfer, cash on delivery or in advance with us.
Your information will be encrypted for security reasons.

You can only cancel your order if the product has not been sent and no payment has been made. To cancel your order you can possibly cancel it at your Account Area or contact our Support Team.

Your invoice remains always available on your account. It can be downloaded at any time from your account.

Click on my account >> My orders >> Order history >> Download your invoice.

The list of supported languages are as follows:
Arabic, Bulgarian, Chinese (simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian

For quantity orders please send your request to shop@cheapersoftware.co.uk. We will process your inquiry as quickly as possible and leave you a response usually the same day.

A system with 32 bit can handle up to 4GB of RAM, whereas a 64-bit system can do 4 times more, thus can use 16GB intensively. Therefore, select your operating system according to the performance of your computer to ensure better performance.

Do I need a 32bit or 64bit version of the required software?

That depends on the attributes of your computer or notebook. Look on the package or on the data sheet of your acquired computer.

Mostly it is explicitly stated by the manufacturer on whether a 64-bit system is present or not. According to which you should make the choice of your software version.

The Windows 7 Home Premium version is designed for users who want to use the software mainly at home and is the cheaper option.
The Windows 7 Professional version is designed for companies that want to use the software primarily in the professional field.
Windows 7 Professional includes all the features of the Home Premium Edition, as well as some additional features, such as encryption of the file system, Domain Joining, Windows XP Mode. A detailed list of the differences can be found here: Windows 7 versions overview

Sometimes it may happen that you do not succeed with the online activation. In such a case, execute the activation process again and select "automated phone system" from the options menu. In general, the activation then works immediately. If you still receive error messages, we are here to serve you as promised. Just send us an email or call us.

Your operating system can be activated online or by phone. For detailed step-for-step instructions, go directly to the Microsoft sites below:
http://windows.microsoft.com/de-de/windows7/activate-windows-7-on-this-computer

All our software are available in English.

Desktop packages are available in a conventional form including disc (DVD) or only as Product Key Card. PKC that can be bought individually or separately contains only the license key

Although the main language of Windows is English, it is possible to install and activate a new language (only for Ultimate and Business editions) via Windows Update:
1- Select the language you want in the optional updates and
2- Start installing the package. The installed language should replace the current language.

Following any purchase of Windows or office software on cheapersoftware.co.uk you will receive both versions. In the same email containing the licenses of the purchased products, you will find the software download links for 32-bit and 64-bit architectures.

It remains to know which version to install?

Returning to the basics: when talking about 32-bit or 64-bit versions we are talking about the architecture of your computer. To find out whether your computer is 32-bit or 64-bit

For Windows 7 follow the below steps:

- Click on the “start” button

- Right click on “computer”

- then on “properties”

- Under System you can find out the type of the system.

For Windows 10 follow the below steps:

- Click on the "start" menu then on "settings"

- Click on "System" then on the "about" section

- Check the system type

This problem may occur if the Windows Update components have been modified.
Try the following steps and check if it helps.


Method 1:


You can try running the Windows Update Trouble-shooter and check to see if it helps. To do this follow the steps of the following link :https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components

Method 2:


You can try these steps to reset the Windows Update Components manually and verify if it helps.
a. Click on the “start” menu, type “cmd” in the Start search box
b. Right click on “cmd” and select “Run as an administrator”
c. On the “command prompt” window paste the following commands (at a time) and press Enter.


net stop wuauserv
net stop cryptsvc
net stop bits
net stop appidsvc
Ren %systemroot%SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%system32catroot2 catroot2.bak
net start wuauserv
net start cryptsvc
net start bits
net start appidsvc
pause
d. Exit the command prompt and check to see if it helps.

Method 3:


If you have installed security software (such as Avast, AVG or others) you can temporarily disable this software and third-party security firewalls installed on the system and verify if Windows updates are installed.

Here are the minimum hardware requirements for installing Windows 10:

Processor : 1 GHz or faster processor or SOC
RAM :
New device : 2 gigabytes (GB) for 32-bit or 64-bit system
Update :1 gigabyte (GB) for 32-bit system or 2 GB for 64-bit system
Hard drive space : 16 GB for 32-bit system or 20 GB for 64-bit system
Graphics card :DirectX 9 or later version with WDDM 1.0 driver
Screen : 800x600
To update the system: the recent operating system:
Be sure to use the latest version of Windows 7 SP1 or the Windows 8.1 update.

There are three simple ways to install Windows on your computer:


1. Direct Installation : from the Windows file in image format you’ve downloaded from the download link :

Step 1: Download and install the "Daemontool Clonedrive" application. This is a virtual drive that supports image files.

Step 2:Launch "Virtual CloneDrive"

Step 3: Specify the number of virtual drives you want: Recommended 1.

Step 4:Go to the system notification area at the bottom right of the desktop. Right-click the Virtual Clone Drive icon. Select the virtual drive (here, F :) then choose Mount...

Step 5: You can now select the disk image of Windows 7.

Step 6:The execution is automatic and the actions that you can carry out are immediately proposed to you.

If you have a concern with this method you can use one of the following methods:

2.Installing Windows from a DVD: You can burn the file to a DVD and then install Windows from this DVD.


3. Installing from a bootable USB key: Follow the installation guide.

The update from Windows Vista to Windows 7 is possible as well as the transition from Office 2003 to Office 2013. These updates are simple to do by following the guides available on the site.

Upgrading Windows Vista to Windows 7 is possible without formatting your computer. You can keep the programs that are already installed by performing an "Update" and not "a new installation."

More precisely, the update of Windows does not have any impact on your personal data, however, in order to avoid the risk, it is better to save a copy of your data (photos, video, documents ...) on another disk or storage medium before proceeding with the update.
Just follow the installation guide available on our site.

The key license for Windows and Office can only be used on a single PC because there is a restriction on Microsoft’s side.

Reinstalling Windows 7 on a PC where Windows 10 is already installed is easy, just follow the typical installation steps. You can follow the installation guide that we provide. However, it is strongly recommended that you keep a copy of your data (photos, video, documents, etc.) on another disk or storage media before installing Windows 7 in order to preserve them.

The "voice recognition" feature is available with Windows 7 Home.

In order to ensure that your software is used quickly and to avoid having to wait for days before the arrival of the DVD we provide you with a link for downloading Windows and Office which will allow you to install and use the software on your computer in a simple and immediate way.

You can also easily create a bootable image on DVD or USB stick, which will allow you to install your software.

Yes, licenses are valid for life.

The language of your keyboard is by default English.

You can change the language of your keyboard in Control Panel >> Regional Language Options >> Keyboards and Languages >> Add.

Registration is not required if you want to order. You can carry out your purchase as well as a guest. The stored data will be deleted after the transaction and shipping from our database.
However, we recommend the registration on our website, which gives you the advantage to manage subscriptions and to see canceled or modified orders and save the input of data at the next purchase.

The advantage of our site is that you will receive as soon as the confirmation of your order an email that contains a link redirecting to your member area. You will find on this page all the information concerning your order: Your license key, the download links of the software and the installation and activation guides.

To view your license: Click on my account >> My orders >> Order history >> Show my license.

To download the software: click Download your software

To download guides: click Guides.

If you have a guest account, you can follow your order via the “Guest tracking” section on our shop.

If you can not find the answer to your question,

Send a request